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The Resource Putting service into library staff training : a patron-centered guide, Joanne M. Bessler

Putting service into library staff training : a patron-centered guide, Joanne M. Bessler

Label
Putting service into library staff training : a patron-centered guide
Title
Putting service into library staff training
Title remainder
a patron-centered guide
Statement of responsibility
Joanne M. Bessler
Creator
Subject
Language
eng
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Bessler, Joanne M
Index
index present
LC call number
Z668.5
LC item number
.B48 1994
Literary form
non fiction
Nature of contents
bibliography
Series statement
LAMA occasional papers series
http://library.link/vocab/subjectName
  • Library employees
  • Public services (Libraries)
  • Library education (Continuing education)
  • Library personnel management
Label
Putting service into library staff training : a patron-centered guide, Joanne M. Bessler
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 69-70) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements
Control code
ocm29360361
Dimensions
22 cm.
Extent
vi, 72 pages
Isbn
9780838934371
Lccn
93031055
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)29360361
Label
Putting service into library staff training : a patron-centered guide, Joanne M. Bessler
Publication
Bibliography note
Includes bibliographical references (pages 69-70) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching Staff to Sell Library Services -- 8. Empowering Staff -- 9. Encouraging Good Service on Bad Days -- 10. Maintaining a Long-Term Service Commitment -- 11. Completing the Circle -- Conclusion: Keeping the Commitment -- Appendix: Sample Mission Statements
Control code
ocm29360361
Dimensions
22 cm.
Extent
vi, 72 pages
Isbn
9780838934371
Lccn
93031055
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)29360361

Library Locations

    • Bryn Athyn College, Swedenborg LibraryBorrow it
      2925 College Drive, Bryn Athyn, PA, 19009, US
      40.1343319 -75.0607419
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