Coverart for item
The Resource Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood), Douglas Stone & Sheila Heen

Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood), Douglas Stone & Sheila Heen

Label
Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood)
Title
Thanks for the feedback
Title remainder
the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood)
Statement of responsibility
Douglas Stone & Sheila Heen
Creator
Contributor
Subject
Language
eng
Summary
  • "The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education"--
  • "The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers--but also family, friends, and in-laws--they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development--but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace"--
Assigning source
  • Provided by publisher
  • Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorDate
1958-
http://library.link/vocab/creatorName
Stone, Douglas
Illustrations
illustrations
Index
index present
LC call number
BF319.5.F4
LC item number
S76 2014
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Heen, Sheila
http://library.link/vocab/subjectName
  • Feedback (Psychology)
  • Interpersonal communication
  • Communication
  • Feedback, Psychological
  • Interpersonal Relations
Label
Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood), Douglas Stone & Sheila Heen
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 325-335) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
The feedback challenge. Three triggers -- Truth triggers. Separate appreciation, coaching, and evaluation -- First understand -- See your blind spots -- Relationship triggers. Don't switchtrack -- Identify the relationship system -- Identity triggers. Learn how wiring and temperament affect your story -- Dismantle distortions -- Cultivate a growth identity -- Feedback in conversation. How good do I have to be? -- Navigate the conversation -- Get going -- Pull together
Control code
ocn852221357
Dimensions
24 cm
Extent
348 pages
Isbn
9780670014668
Isbn Type
(hardback)
Lccn
2013036968
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
(OCoLC)852221357
Label
Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood), Douglas Stone & Sheila Heen
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 325-335) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
The feedback challenge. Three triggers -- Truth triggers. Separate appreciation, coaching, and evaluation -- First understand -- See your blind spots -- Relationship triggers. Don't switchtrack -- Identify the relationship system -- Identity triggers. Learn how wiring and temperament affect your story -- Dismantle distortions -- Cultivate a growth identity -- Feedback in conversation. How good do I have to be? -- Navigate the conversation -- Get going -- Pull together
Control code
ocn852221357
Dimensions
24 cm
Extent
348 pages
Isbn
9780670014668
Isbn Type
(hardback)
Lccn
2013036968
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
(OCoLC)852221357

Library Locations

    • Bryn Athyn College, Swedenborg LibraryBorrow it
      2925 College Drive, Bryn Athyn, PA, 19009, US
      40.1343319 -75.0607419
Processing Feedback ...